Graduate Housing Officer

This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate\n\nProviding advice, guidance and effective resolutions to customer queries with a focus on getting it ‘right first time’\n\nSignposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support.\n\nDeveloping strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour\n\nProviding project management support for a range of regional and corporate projects including Service Improvement Groups\n\nAssisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong\n\nRepresenting Great Places in a professional manner with integrity, inclusivity and respect for diversity\n\nTreating customers and colleagues with respect and empathy\n\nWorking 35 hours per week and having a flexible approach to work\n\nWhat you’ll need…\n\nA minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area\n\nGCSE maths and English or equivalent at grade C/4 or above\n\nA clean UK driving licence and access to a car is essential for travel across Sheffield (Yorkshire)\n\nExperience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service\n\nExcellent written and verbal communication skills\n\nAbility to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time\n\nKeen eye for detail and good organisational skills\n\nCompetent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop\n\nCommitment to completing all parts of the training programme\n\nCommitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy\n\nHow we support you and your career at Great Places….\n\nA fully accredited qualification to aid in your development\n\nFull equipment to help you perform best at your role\n\nDedicated time each week for studying and learning\n\nMentorship and line management from senior professionals\n\nA warm, inclusive team where your ideas and growth matter\n\nAccess to our Growing Greatness talent programme including workshops, networks, and development activities\n\nSupport from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress\n\nClosing date: 19th June 2026\n\nShortlist date: 20th June 2026\n\nInterview date: TBC (Late June)